Terms of Service

Last updated: 02 May 2026

These Terms of Service ("Terms") govern your use of the SIACHA website and your purchase of products from SIACHA.

By accessing our website or placing an order with us, you agree to these Terms. Please read them carefully before making a purchase.

Nothing in these Terms affects any rights you have under applicable consumer law.

1. About Us

SIACHA operates this website and online store.

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products to you.

You can contact us at:

Email: support@siacha.com

2. Using Our Website

You may use our website only for lawful purposes.

You must not use our website:

• for any fraudulent or unlawful purpose;

• to interfere with the operation or security of the website;

• to introduce viruses, malicious code or other harmful material;

• to attempt to gain unauthorised access to our systems or accounts;

• to misuse another person's personal information; or

• in any way that infringes the rights of SIACHA or any third party.

We may restrict or suspend access to the website where reasonably necessary to protect the website, our customers, SIACHA or our service providers.

3. Product Information

We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and photography.

Measurements and sizing information are provided as a guide and reasonable variations may occur between styles or products.

Nothing in this section affects your statutory rights where goods are faulty, not as described or otherwise fail to meet the standards required by applicable consumer law.

4. Availability

All products are subject to availability.

Placing a product in your shopping basket does not reserve it.

Occasionally, a product may become unavailable after you have submitted an order. If we are unable to supply an item you have ordered, we will notify you and refund any amount you have paid for that item.

We may also place reasonable limits on quantities purchased where necessary to manage stock, prevent fraud or prevent purchases that appear to be intended for unauthorised resale.

5. Orders

When you place an order, you are making an offer to purchase the products in your order.

After placing an order, you may receive an automatic acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and SIACHA is formed when we accept your order, which will normally occur when we send you confirmation that your order has been accepted or dispatched.

We reserve the right to decline or cancel an order before acceptance for legitimate reasons, including:

• the product being unavailable;

• an obvious pricing or product-description error;

• payment not being authorised;

• suspected fraud or unauthorised activity;

• delivery being unavailable to the address provided; or

• reasonable grounds to believe the order breaches these Terms.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.

6. Prices and Payment

Prices are displayed on our website in the currency shown at checkout.

The total amount payable, including any applicable delivery charges, taxes or other charges collected by us, will be shown before you place your order.

You must provide complete and accurate payment information.

Payment is processed through third-party payment providers available through our Shopify store. SIACHA generally does not directly store full payment-card details.

If there is an obvious pricing error and we have not yet accepted your order, we may cancel the order and notify you.

7. Promotions and Discount Codes

From time to time, we may offer discounts, promotional codes or special offers.

Unless otherwise stated:

• promotions cannot be combined;

• promotional codes have no cash value;

• promotions apply only during the stated promotional period;

• eligibility requirements may apply; and

• promotions may exclude certain products.

We may refuse or cancel use of a promotion where there is reasonable evidence of fraud, misuse or a technical error.

Any promotional terms will be made available with the relevant offer.

8. Delivery

Our estimated delivery time is generally 7–14 days, depending on your location and the destination of your order.

Delivery times are estimates unless we expressly agree otherwise and may vary due to factors including customs processing, local courier services, public holidays, weather, transport disruption or other circumstances outside our reasonable control.

Available shipping methods and applicable charges will be displayed at checkout.

You are responsible for providing a complete and accurate delivery address.

If your order cannot be delivered because the address you provided was materially incorrect or incomplete, additional delivery charges may apply where reasonable.

Risk in the goods passes to you when the goods are delivered to you or to another person identified by you to receive them, subject to applicable law.

Nothing in this section affects any statutory delivery rights you may have under applicable consumer law.

9. Returns

SIACHA offers a 30-day return policy worldwide for eligible products.

This means you must contact us within 30 days of receiving your order if you wish to request a return.

To qualify under our return policy, products must generally be:

• unworn and unused;

• unwashed;

• in the condition in which they were received;

• returned with all original tags attached; and

• returned in their original packaging where reasonably applicable.

Proof of purchase may be required.

Items returned without first requesting a return may not be accepted under our voluntary return policy.

Please contact support@siacha.com to start a return.

Statutory Consumer Rights

Our 30-day return policy is provided in addition to, and does not limit, any mandatory cancellation, withdrawal, refund or other consumer rights you may have under applicable law.

If the law in your country or region provides you with a longer cancellation or withdrawal period, that statutory period will apply.

Separate statutory rights may also apply where an item is faulty, damaged, incorrectly supplied, not as described, not of satisfactory quality, not fit for purpose, or otherwise fails to meet applicable consumer-protection requirements.

Where there is a conflict between our return policy and mandatory consumer law, the mandatory consumer law will prevail.

Please see our Returns & Refund Policy for further information.

10. Non-Returnable Items

Certain products may be excluded from our voluntary return policy where appropriate, including:

• products made to your specifications or clearly personalised;

• sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where permitted by law;

• underwear or intimate apparel where applicable hygiene protections have been removed or compromised;

• swimwear where the hygiene seal has been removed, where permitted by law;

• gift cards; and

• products clearly identified as final sale, to the extent permitted by applicable law.

Any exclusion from our voluntary return policy does not remove statutory rights that cannot legally be excluded.

If an item is faulty, damaged, incorrect or not as described, please contact us even if it falls within one of the categories above.

11. Faulty, Damaged or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if you believe an item is faulty, damaged or incorrect.

Where products are faulty, not as described, not of satisfactory quality or not fit for purpose, you may have remedies under applicable consumer law.

Nothing in these Terms limits those rights.

12. Refunds

Where a return or cancellation qualifies for a refund, we will process the refund in accordance with our Returns & Refund Policy and applicable law.

Approved refunds will ordinarily be made to the original payment method.

We aim to issue approved refunds within 10 business days after the return has been received and inspected.

Processing times after we issue a refund may vary depending on your bank, card issuer or payment provider.

Where consumer law specifies a different refund deadline, we will comply with that deadline.

13. Exchanges

Unless otherwise stated, we do not offer direct exchanges.

If you would like another size, colour or style, you may return an eligible item in accordance with our Returns & Refund Policy and place a separate order for the replacement item.

Availability of replacement products is not guaranteed.

14. International Orders

SIACHA may accept orders from customers in multiple countries and regions.

If you order from outside the United Kingdom, you are responsible for ensuring that products may lawfully be imported into your destination country.

Depending on the destination and the service offered at checkout, import duties, customs fees, taxes or similar charges may apply.

Where such charges are not collected by SIACHA at checkout, they may be payable by you directly to the relevant authority or delivery provider.

International orders may also be subject to delays caused by customs clearance or local delivery procedures.

Customers outside the United Kingdom may have mandatory consumer rights under the laws applicable in their country or region. Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded.

15. Intellectual Property

The content available through the SIACHA website, including our branding, logos, product photographs, graphics, designs, text and website content, is owned by or licensed to SIACHA unless otherwise stated.

You may access and use the website for your own personal, non-commercial use.

You must not reproduce, copy, distribute, commercially exploit, modify or republish our content without permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

16. Reviews and User Content

If we allow customers to submit reviews, photographs, comments or other content, you must ensure that anything you submit is truthful, lawful and does not infringe another person's rights.

You must not submit content that is fraudulent, defamatory, abusive, discriminatory, obscene, misleading or otherwise unlawful.

We may remove user content where we reasonably believe it breaches these Terms, applicable law or the rights of another person.

We will not knowingly publish or commission fake or misleading customer reviews.

17. Third-Party Services and Links

Our website may contain links to or integrations with services operated by third parties, including payment, social media or delivery services.

We are not responsible for websites or services that we do not own or control.

Your use of third-party services may be subject to the third party's own terms and privacy policies.

18. Privacy

Our collection and use of personal information is described in our Privacy Policy.

Personal information will be handled in accordance with that policy and applicable data protection law.

19. Our Responsibility to You

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any statutory consumer right that cannot legally be excluded or restricted.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

If you are purchasing products as a consumer, we are not responsible for business losses arising from your purchase, such as loss of profits, revenue, business opportunity or commercial reputation.

20. Events Outside Our Control

We will not be responsible for a delay or failure to perform our obligations where it results from circumstances outside our reasonable control.

These circumstances may include severe weather, transport disruption, customs delays, telecommunications failures, industrial action, natural disasters, government action or other events that we could not reasonably prevent.

If such an event materially affects your order, we will take reasonable steps to minimise the impact where appropriate.

Your statutory rights remain unaffected.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services or applicable law.

The Terms that apply to your purchase will generally be those in force when the contract for that purchase is formed.

Any updated Terms will be published on our website with a revised "Last updated" date.

We will not retrospectively change the terms of an existing order in a way that unfairly disadvantages you.

22. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

23. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

24. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also be entitled to bring proceedings in the courts applicable to the part of the United Kingdom in which you live.

If you are a consumer living outside the United Kingdom, you may also benefit from mandatory protections and rights provided by the laws of your country or region of residence.

Nothing in this section deprives you of consumer protections that cannot lawfully be excluded.

25. Contact Us

If you have any questions about these Terms, an order or our services, please contact:

SIACHA

Email: support@siacha.com

Our customer service team aims to respond within 24–48 hours, Monday to Friday.

Response times may be longer over weekends and public holidays.