Refund policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at support@siacha.com. If your return is approved, we’ll provide you with instructions on how and where to send your package.

Please note that items sent back to us without first requesting a return may not be accepted under our voluntary return policy.

If you have any questions regarding a return, you can contact us at support@siacha.com.

Damages & Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you receive the wrong item, please contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return. This may include underwear, intimate apparel, swimwear where the hygiene seal has been removed, or other items clearly marked as non-returnable, where permitted by applicable law.

Custom, personalized, or made-to-order items cannot be returned under our voluntary return policy unless they arrive damaged, defective, or incorrect.

Unfortunately, we cannot accept returns on final sale items or gift cards, except where required by applicable law.

Please contact us at support@siacha.com if you have any questions about whether a particular item is eligible for return.

Exchanges

We do not process direct exchanges. The fastest way to receive a different size, color, or style is to return your eligible item and, once the return has been accepted, place a separate order for the item you would like.

Statutory Consumer Rights

Our 30-day return policy is provided in addition to, and does not limit, any mandatory rights you may have under applicable consumer law.

If the law in your country or region provides you with longer or additional cancellation, withdrawal, refund, repair, replacement, or other consumer rights, those statutory rights will apply.

Separate rights may also apply where an item is faulty, damaged, incorrectly supplied, not as described, or otherwise fails to meet applicable consumer-protection requirements.

Where there is a conflict between this Returns & Refund Policy and mandatory consumer law, the mandatory consumer law will prevail.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@siacha.com.