Shipping policy

Shipping Policy

Last updated: 02 May 2026

Thank you for shopping with SIACHA. This Shipping Policy explains how orders are processed, shipped and delivered.

Shipping Times

Our estimated delivery time is generally 7 business days, depending on your location and the destination of your order.

Delivery times may vary based on factors including:

your delivery country or region;
local courier services;
customs processing;
public holidays;
weather or transport disruptions; and
other circumstances outside our reasonable control.

Any delivery time shown on our website or at checkout is an estimate and is not guaranteed unless we expressly state otherwise.

Order Processing

Once your order has been placed, you will receive an order confirmation by email.

Orders are prepared for shipment as soon as reasonably possible. Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.

Please note that order processing time may be separate from the estimated delivery time shown above.

International Shipping

SIACHA may ship to customers in multiple countries and regions.

International delivery times may vary depending on the destination and may be affected by customs clearance or local delivery procedures.

Customers are responsible for providing a complete and accurate delivery address at checkout.

Customs, Duties and Taxes

Depending on your delivery destination, your order may be subject to import duties, customs charges, taxes or other fees imposed by local authorities.

Where these charges are not collected by SIACHA at checkout, they may be payable by you directly to the relevant customs authority, courier or delivery provider.

SIACHA is not responsible for delays caused by customs clearance.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow time for tracking information to become active after receiving your shipping confirmation.

Delivery Delays

While we aim to have all orders delivered within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at support@siacha.com and we will assist you.

Nothing in this Shipping Policy affects any statutory rights you may have under applicable consumer law.

Incorrect or Incomplete Addresses

Please ensure that your delivery address is complete and accurate before placing your order.

SIACHA is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If an order is returned to us because the delivery address was incorrect, incomplete or could not be delivered, additional shipping charges may apply before the order can be resent.

Lost or Missing Orders

If you believe your order has been lost or your tracking information shows an issue with delivery, please contact us at support@siacha.com.

We will review the matter and, where appropriate, work with the delivery provider to investigate.

Any remedies available to you under applicable consumer law remain unaffected.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible at support@siacha.com and include your order details and photographs of the damaged item or packaging where possible.

Please see our Returns & Refund Policy for further information.